Highlights from National Voices' Annual Conference 2017

25 January was National Voices' Annual Conference 2017. Many thanks to everybody who attended the conference and made it such a positive day. We'd be very grateful for your feedback; please take the feedback survey to let us know what went well, and how we can improve our future events. 

Here, we share summaries and presentations from the day.

Convincing the system to innovate: a case study

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At a time of major change and challenge, new approaches are needed. Unlimited Potential is a social enterprise in Salford that specialises in social innovation. In this session, Chief Executive of Unlimited Potential Chris Dabbs explored his experience of working with larger agencies towards innovation, what relationships are most effective, and what learning might be transferable.

Living a life in the community

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Andrea Sutcliffe, Chief Inspector of Adult Social Care at the Care Quality Commission (CQC), kicked-off a panel discussion with a short reflection on the current state of adult social care, the challenges the sector faces and the action needed to ensure good care for citizens. Joining Andrea on the panel were:

  • David Pearson, Sustainability and Transformation Lead, Nottingham and Nottinghamshire
  • Dr Sam Everington, Chair, Tower Hamlets Clinical Commissioning Group
  • Dr Arvind Madan, Director of Primary Care, NHS England

The new relationship with people and communities

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Rob Webster led a breakout session on his experiences of leading the Sustainability and Transformation Plans for West Yorkshire. 

Supported self-management in action: a case study of HIV support services

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Voluntary sector services play a fundamental role in supporting the self-management that allows people to live well with HIV. In this panel session, Cheryl Gowar (National AIDS Trust) explained the current state of HIV support service commissioning in the UK; Garry Brough (Positively UK) reported on the lessons learned from implementing a nationwide peer support programme; and Alex Sparrowhawk (Terrence Higgins Trust) discussed the benefits and challenges of providing on-line self-management tools and support.

The perfect patient information journey

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The Patient Information Forum (PIF) is creating a model of what successful access to information for people with long-term conditions looks like in practice, and modelling it in a clinical setting. As well as providing an overview of the project, Claire Murray and Neil Cowan from PIF offered participants the opportunity to reflect on existing barriers to information for their patient community, as well as to develop solutions to help overcome those barriers.

Wellbeing Our Way

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National Voices’ Wellbeing Our Way programme brings together people with long-term health needs and those working in charities, community organisations and wider health and care services to spread person-centred approaches like peer support and supporting self-management. Natalie Koussa (Programme Lead) and Emma Baylin (Regional Coordinator) gave participants an opportunity to learn more about the Wellbeing Our Way approach, including its impact to date.

Good Data, Powerful Patients - two things that will change the NHS forever

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Annie Laverty, Director of Patient Experience at Northumbria Healthcare NHS Foundation Trust, and David Gilbert, Patient Director ofSussex Musculoskeletal Partnership, provided real examples of what has helped and got in the way of changing how the NHS acts on patient experience data and works with patients as true partners for change.

House of Care programme

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The House of Care is a flexible framework which supports the introduction of collaborative care and support planning conversations for people with long term conditions. Iain Armstrong from the British Heart Foundation and Tracey Loftis from Arthritis Research UK described how the two organisations are using the House of Care as a framework for implementing care and support planning for people with long term conditions.

Addressing health inequalities amongst BAME and LGBT groups through community-based approaches

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Using learning from Compassion in Dying's My Life, My Decision programme, Usha Grieve and Stacey Halls from Compassion in Dying explored the benefits of adopting community-based approaches to address the health inequalities experienced by Black, Asian and Minority Ethnic and Lesbian, Gay, Bisexual and Trans* individuals when planning for the end of life.

People, places and healthier lives

Duncan Selbie, Chief Executive of Public Health England, discussed the current context of, and need for, public health services.

Realising the value of people and communities

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Building on the recent Realising the Value programme, Dr Alf Collins, NHS England's National Policy Advisor in Person-Centred Care, led a panel in discussing how we can implement person- and community-centred approaches. Also on the panel were:

  • Don Redding, Director of Policy, National Voices
  • Samantha Jones, Director – New Care Models National Programme, NHS England
  • Dr Helen Seers, Research and Evaluation Lead, Penny Brohn UK