The patient will see you now - 24-06-10

‘The patient will see you now: Rebalancing relationships between people who use services and those who provide them’
(24/06/10)

The Health Service Journal and the Health Foundation have published a supplement, 'The patient will see you now', which explores how changing the interaction between patients and service providers can be a driver for improving quality. National Voices took part in a roundtable discussion which fed into the above.

Jeremy Taylor, National Voices’ chief executive, said “Our sense is that clinical training and standards and regulation still don’t focus sufficiently on the human side of what clinicians do.” He called for “...a greater degree of exchange and honesty, particularly now, because what managers and commissioners are faced with is having to make huge savings and not being able to please everybody.”

An online version of the supplement is available here.