What we care about
We want patients, carers and service users to be treated as partners in their care, which means having:
- dignity and respect
- relevant, personalised and timely information
- access to treatment
- choice and autonomy
- a voice for all – and not just for those with the loudest voices
- a proper system for taking and resolving complaints when things go wrong
We want safe, high quality services, designed around the needs and preferences of patients, carers and service users. Key issues are:
- the need for better investment in care closer to people’s homes: more GPs, nurses, better support for those with long term conditions, disabilities and rare conditions, better access to medicines and therapies, more action to reduce health inequalities
- more joining up of services so that people needing help from both the NHS and local authorities get seamless care
