As a coalition of diverse organisations, it is vital that we as the National Voices team have an understanding of the issues that are important to you, and a grasp of your expectations of us. You are our members after all, and without you there is no National Voices. While we value feedback throughout the year, our annual members’ survey is an opportunity to take a snapshot of your sentiments and to measure them against previous years. Our 2017 members’ survey has seen our highest ever level of engagement, with 107 completed surveys (up from 42 in 2014). This means that we are not just hearing from more members, but from members with very different levels of engagement with us.
We are thrilled to say that the feedback is overwhelmingly positive, with nine out of 10 of you still thinking we are an effective voice; and we have maintained strong overall satisfaction levels over the years. Some of the highlights for us this year are that 97% of members say we are easy or very easy to engage with; and 95% of you say engaging with us is rewarding or very rewarding. This is particularly important for us to know, as just 57% of you say you are as engaged as you would like to be. This is up slightly from last year’s 53% and most of the comments suggest that this is down to capacity more than anything else – but we will continue to work to bring that figure up year-on-year.
Connecting the voluntary sector
For the statement ‘Membership of National Voices means our organisation feels part of a ‘coalition’ connecting us with others in the sector’, 76% of you agreed or strongly agreed, both this year and last year; however, we are delighted to see that the ‘strongly agrees’ have jumped from 14% in 2016 to 18% in 2017. We hope this is an indication that we are bringing you together in more useful and deeper ways.
You have rated the benefits of membership and your top five are:
- Intelligence on developing policy issues: 58% [2016 62%]
- Members’ Update email newsletter: 48% [2016 25%]
- Our collective impact and influence as a coalition: 40% [2016 61%]
- Member Networks: 36% [2016 28%]
- Support to develop how your organisation enables people with long term conditions to live well: 23% [2018 27%]
Other lessons we've learned
We’ve learned some other useful things; for example that you prefer ‘strategic workshops over a half-day’ and that we should increase our use of webinars and avoid full-day events where possible. It also seems clear that a new member network on ‘Engaging people with lived experience’ is of interest to at least half of you; and a set of networks for CEOs of larger charities, another of medium-sized charities and a third for smaller charities might be useful to share information and learning among more direct peers.
As 2018 approaches, we look to support you further in your work, taking on board the feedback from this survey – thank you to everyone who completed it.