Changing health and care through public online feedback- Care Opinion work
James Munro CEO of Care Opinion shows how Changing Care through public online feedback works
Care Opinion, one of our members, provides an online feedback platform for health/care services across the UK, Ireland and Australia. Care Opinion’s mission is to make it safe and simple for people to give feedback about their care in ways which lead to learning and change. The UK site now hosts over 380,000 stories of local care, creating an extraordinary public resource. Approaching 10,000 staff in services across the UK are responding to people and resolving issues through Care Opinion.
In this workshop James Munro, Care Opinion’s CEO, will share the mission, operation and impacts of Care Opinion to date, and explore with NV members how they might make the most of the stories people share online to nurture progress towards person-centred health and care services.