We Need a Better Way to Rate Care

Fri, 22 March 2013

National Voices’ Comment on Nuffield Trust Review - Rating Providers for Care Quality

National Voices welcomes the findings of the Nuffield Trust Review and calls on the Government to take forward its recommendations in full.

The review, commissioned by the Health Secretary, Jeremy Hunt, looks at the way we rate places where people receive care and treatment.  It highlights gaps in information for patients and the public, saying, ‘there is no independent and comprehensive system attempting assessment of the quality of care across all hospitals, GP practices, care homes and other providers’.

National Voices’ Chief Executive, Jeremy Taylor, who contributed to the review, says:

“We need a clearer set of measures that capture the safety, quality and experience of care and we call on the Government to follow the Nuffield Trust’s recommendations. These set out a way forward to a better system, involving patients and the public at the design stage so we capture the things that really matter to people.

“We also endorse the Nuffield Trust’s view that a single performance score wouldn’t work in hospitals: there we need a system that highlights variations in performances across different wards and departments.”

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National Voices is the national coalition of health and social care charities in England. We work together to strengthen the voice of patients, service users, carers, their families and the voluntary organisations that work for them.

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Contact
For National Voices media enquiries please contact: Jules Acton on
020 3176 0737 / 0738 jules.acton@nationalvoices.org.uk

About National Voices
National Voices is the national coalition of health and social care charities in England. We work together to strengthen the voice of patients, service users, carers, their families and the voluntary organisations that work for them. We have more than 150 members with 130 charity members and 20 professional and associate members. Our broad membership covers a diverse range of health conditions and communities and connects with the experiences of millions of people.