Our impact

Our ambition is that person-centred approaches become ‘business as usual’ for health and social care – in policy and practice – in a way which fully involves the Voluntary, Community and Social Enterprise sector. Here's some of our progress so far:

  • We successfully argued for a duty on commissioners in the Health and Social Care Act 2012, helped to write the subsequent guidance, and produced accessible evidence summaries for commissioners.
  • Our ‘Narrative for person-centred coordinated care’ redefined integration from the patient’s perspective and was adopted by the Department of Health, NHS England, and other government bodies. Our definition of coordinated care is being used across the country as the benchmark for good integrated services.
  • Our guide to personalised care and support planning was incorporated into statutory guidance (Care Act 2014) and NHS England’s handbook for the NHS. We co-founded the Coalition for Collaborative Care to promote care and support planning widely across England.
  • We have trained more than 3,000 aspiring NHS Leaders in person- centred care and engagement, as part of the team behind the NHS Leadership Academy’s award-winning Anderson and Bevan programmes.
  • We directly contributed to the thinking in the 2014 Five Year Forward View. Through the People and Communities Board, we went on to create the six principles for engaging people and communities, which are reflected in official guidance.
  • Through our Wellbeing Our Way programme we have built charities’ capacity to empower people with lived experience of illness and disability, with 75% of organisations involved saying it helped them make person-centred changes in their organisation.
  • We have been at the forefront of strenthening the evidence-base for person-centred care, through building and curating online evidence resources and through our participation in the NHS England funded Realising the Value programme.
  • Our 'Person-centred care in 2017' report is a snapshot of the extent to which person-centred care is happening in the English health and care system, based on how people report their experience of treatment, care and support.