Age UK Integrated Care: Mrs B's Story

Here's the shared example

Before we met Mrs B, she had been in hospital for 12 days due to heart failure, and she also had sciatica, hypertension and arthritis.  Mrs B had limited mobility and used several aids, had a 6-week package of care, and was supported by the Community Matron.  Mrs B was anxious about getting out as she had lost confidence and lived alone.

How we helped

Together, we set a goal for Mrs B to get out of the house and get involved with social and physical activities. 

Mrs B’s priority was to make the kitchen more accessible.  A volunteer gave her some help and they sorted things into baskets.  We also arranged home care – an hour every fortnight.

We decided to set small and realistic goals and review them regularly so that Mrs B’s confidence would increase and she would be inclined to take on more ambitious challenges.

Three months later...

We accompanied Mrs B to the local Breathers’ Group and a balance and stability class and within a month she was able to attend independently.

Mrs B joined a shopping trip that she greatly enjoyed, particularly eating a meal with others as she usually eats alone. 

She attended the local coffee group and by now she has been to at least 20 social groups held at various venues around Newquay and in other people’s homes.  Her confidence has improved to the point that Mrs B shares her experience with new groups.

Mrs B has had no further admissions to hospital.

Population groups: 
Older people
People with long term conditions
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