Enhancing experience of healthcare
- Communication and administration
- Person-centred care
- Primary care
When people have a better experience of healthcare, it can lead to better outcomes, including reduced resource use. This is a key priority for policy and practice, yet more needs to be done to ensure that all patients have a good experience of healthcare..
We compiled information from 110 systematic reports, and discovered there are a number of proven approaches to improving patient practice.
In particular improving consultations, using feedback to inform practice, and redesigning services so that the patient is at the centre.
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