Consultation responses

Submission to CQC: Response to 'A New Start'

Patients, service users, their carers and families want care services which are safe, which do not breach standards and which are effectively monitored, inspected and regulated.

As Berwick’s recent report makes clear, service user involvement is indivisible from and indispensible to patient safety. Moreover, safety is not the only aspect of care services which is important to service users. There are longstanding demands for better coordinated, more personalised services which support service user involvement, empowerment and control.

Submission to the Department of Health: Refreshing the mandate to NHS England

National Voices has a concern about the process being used to revise the Mandate. We suggest that reviews of the Mandate should build on the BBC Charter model. That is, strategic objectives should be developed and mutually agreed between the government and the arm’s length/independent agency prior to consultation and refinement.

National Voices welcomes some of the new ambitions expressed in the government’s consultation document, but questions whether it is appropriate at this point to drop so many new or revised objectives into the new commissioning system.

Submission to NICE: Older people with long-term conditions

Overall, National Voices welcomes the recognition of the need for a more joined up approach for older people with health and social care needs. We would, however, like to question the decision to limit the scope to those with more than one diagnosed long term condition. We believe that this goes against the Government’s intended focus on wellbeing and prevention (e.g. Clauses 1 and 2 of the Care Bill – as recognised under 3.4.1 of the draft scope) and commitment to more person-centred approaches that can support earlier identification and better management of risk factors (e.g.

Submission to the Department of Health: Introducing fundamental standards

The purpose of regulation is to ensure high quality care, treatment and support for people who use services. These draft regulations muddle the legal definition of quality in a way that is not helpful.

There must be clear reference to the involvement of, and respect for, people who are carers, family members and/or representatives of the person who uses the service.

Despite the government’s intentions, outcomes relating to the full involvement of people who use services are not adequately reflected in the draft regulations.

Submission to the Health Select Committee: Primary Care Inquiry

Person centred, coordinated primary care starts from the perspective of the person and works with them to identify the care and support that fits their life, allowing them to work towards the health and wellbeing goals most important to them.

There is growing evidence that ‘person centred, coordinated care’ can improve service user experience and ensure the most appropriate use of limited healthcare resources. National Voices believes that primary care should be better supported to deliver more person centred, coordinated care.

Person centred primary care involves:

Submission to NHS England: Proposed revisions to Clinical Reference Groups

National Voices believes that the involvement of people with lived experience is vital to ensure that a full understanding of the conditions being discussed, how they affect people’s lives, and the experience of using treatments is understood. There are wide-ranging benefits to the inclusion of the perspectives of people with lived experience of the conditions and services under discussion. They understand how the condition affects them and their families, what it feels like to use the services on offer.

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