The Dr Will Zoom You Now: getting the most out of the virtual health and care experience

Insight report - Key findings from research June-July 2020

Healthwatch England, National Voices, Traverse, PPL
July, 2020
Download: 
PDF icon Easy Read - How to make health appointments on your computer or phone better
PDF icon The Doctor Will Zoom You Now Top Tips
PDF icon Activity Map - The Dr Will Zoom You Now Webinar
PDF icon Webinar Chat Themes - The Dr Will Zoom You Now
PDF icon Questions and Answers - The Dr Will Zoom You Now Webinar
PDF icon Insights Report - The Dr Will Zoom You Now
Publication Type: 
Evidence papers

 

The Doctor Will Zoom You Now was a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations.

The project was led in partnership with Traverse, National Voices and Healthwatch England and supported by PPL.

The study engaged 49 people over 10 days (June 22nd – July 1st 2020) using an online platform, with 20 additional one to one telephone interviews. Participants were also invited to attend an online workshop on the final day of the study.

All participants had experienced a remote consultation during the lockdown period of the COVID-19 pandemic. Remote consultations took the form of telephone, video or text-based communication. Appointments were for GP, hospital outpatient, follow-up and mental health consultations. Recruitment of participants for the online platform was achieved through the Healthwatch network and one to one interviews through National Voices as an extension to an existing study about improving our understanding of the experience of waiting for care.

We held a webinar to mark the lauch of the report on 24 July 2020. Link to recording on our YouTube channel: The Doctor Will Zoom You Now - Getting the most out of the virtual health and care experience. 

If you would like more information about this work please do get in touch with us at info@nationalvoices.org.uk. 

« View all publications