The study engaged 49 people over 10 days (June 22nd – July 1st 2020) using an online platform, with 20 additional one to one telephone interviews. Participants were also invited to attend an online workshop on the final day of the study.
All participants had experienced a remote consultation during the lockdown period of the COVID-19 pandemic. Remote consultations took the form of telephone, video or text-based communication. Appointments were for GP, hospital outpatient, follow-up and mental health consultations. Recruitment of participants for the online platform was achieved through the Healthwatch network and one to one interviews through National Voices as an extension to an existing study about improving our understanding of the experience of waiting for care.