A narrative for person-centred coordinated care

This narrative describes what good quality integrated care looks like, from the point of view of anyone who needs access to multiple services over time. Created with the help of Think Local Act Personal (TLAP), and working with service users, carers, charities, commissioners and professionals, it was adopted as a national definition for integrated care by all the system leading bodies in England, including the Department of Health in a national 'Shared commitment' document.

Whilst this narrative is generic, we have developed a series of narratives which define the goals of integrated care from the perspectives of specific audiences and care settings.