Read National Voices' publications, open letters and reports here.
The lack of joined-up care is the biggest frustration for patients, service users and carers. Conversely, achieving integrated care would be the biggest contribution the health and care services could make to improving quality and safety.
On NHS Change Day National Voices issued this report, demanding a proper response to the Francis report and highlighting some of the urgent changes we need to see.
We asked patients, carers and charities to draw their interactions with services and support, as seen from their perspective.
The aspects of care correlating most closely with good patient experience are relational. Patients want to be listened to, to get good explanations from professionals, to have their questions answered, to share in decisions, and to be treated with empathy and compassion.
Patients, service users and their organisations have welcomed the listening period announced by the government.
On the whole, National Voices welcomes the proposed amendments to the content of the NHS Constitution.
National Voices released this report on Monday 15 October, when Robert Francis QC was due to publish a delayed report into failures at the Mid Staffordshire Foundation Trust in 2005-9.
Foreword by Jeremy Taylor. This report is the output of a joint working group including National Voices and recommends a national standing committee to oversee the standards to which all patient records should be accredited.