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In July 2024, National Voices held a workshop for its members to consider the experiences of diverse patient groups when they access Urgent Primary Care when their GP surgery is closed. This report sets out the key insights shared in this discussion.

The lack of joined-up care is the biggest frustration for patients, service users and carers. Conversely, achieving integrated care would be the biggest contribution the health and care services could make to improving quality and safety.

Policy makers have been aspiring to a ‘patient-centred NHS’ in England for at least 20 years. Person-centred care has become an increasingly prominent stated ambition both of national policy and local practice.

In this report, National Voices members describe how person centred care should look by 2020 and how to achieve it

On 11 November, National Voices wrote to Steve Barclay, Secretary of State for Health and Social Care, to congratulate him on his re-appointment and to share our insights and concerns ahead of what is predicted to be one of the toughest winters in NHS history.

In February, The Integration of Primary and Community Care Committee published its call for evidence, inviting the public to provide their views on the delivery of integrated primary and community care services as part of its inquiry.

There is increasing consensus that people with long term conditions and disabilities should be supported to live the lives they want to lead, and receive the treatment, care and support they identify and need.

Timely access to care is now the most pressing concern of people who live with health conditions, disability or impairment, and what they talk to National Voices members about. Delays, waits, service disruptions and cancellations are now so widespread that it can seem difficult to find areas of healthcare that aren’t affected.